{"id":43,"date":"2026-08-26T22:46:13","date_gmt":"2026-08-26T20:46:13","guid":{"rendered":"https:\/\/ameora.fr\/?page_id=43"},"modified":"2026-08-28T15:25:02","modified_gmt":"2026-08-28T13:25:02","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/ameora.fr\/index.php\/livraison-retours\/","title":{"rendered":"Livraison &amp; retours"},"content":{"rendered":"\n<style>\n\/* =========================================\n   AMEORA \u2014 LIVRAISON & RETOURS\n   ========================================= *\/\n\n.ameora-delivery,\n.ameora-delivery * {\n    box-sizing: border-box;\n}\n\n.ameora-delivery {\n    width: 100%;\n    max-width: 1180px;\n    margin: 0 auto;\n    padding: 70px 30px 90px;\n    font-family: \"Inter\", Arial, sans-serif;\n    color: #2A2523;\n}\n\n.ameora-delivery h1,\n.ameora-delivery h2,\n.ameora-delivery h3,\n.ameora-delivery p {\n    margin-top: 0;\n}\n\n.ameora-delivery h1 {\n    font-family: \"Inter\", Arial, sans-serif;\n    font-size: 48px;\n    line-height: 1.1;\n    font-weight: 500;\n    letter-spacing: -1.5px;\n    margin-bottom: 22px;\n}\n\n.ameora-delivery h2 {\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 38px;\n    line-height: 1.15;\n    font-weight: 600;\n    margin-bottom: 22px;\n}\n\n.ameora-delivery h3 {\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 25px;\n    line-height: 1.2;\n    font-weight: 600;\n    margin-bottom: 12px;\n}\n\n.ameora-delivery p,\n.ameora-delivery li {\n    color: #4A423E;\n    font-size: 16px;\n    line-height: 1.75;\n}\n\n\n\/* INTRO *\/\n\n.ameora-delivery-intro {\n    max-width: 760px;\n    margin: 0 auto 75px;\n    text-align: center;\n}\n\n.ameora-delivery-eyebrow {\n    margin-bottom: 20px;\n    color: #B7894F;\n    font-size: 13px;\n    line-height: 1;\n    font-weight: 600;\n    letter-spacing: 2px;\n    text-transform: uppercase;\n}\n\n.ameora-delivery-intro .lead {\n    max-width: 670px;\n    margin: 0 auto;\n    font-size: 18px;\n}\n\n\n\/* 3 CARTES *\/\n\n.ameora-delivery-cards {\n    display: grid;\n    grid-template-columns: repeat(3, minmax(0, 1fr));\n    gap: 22px;\n    margin-bottom: 90px;\n}\n\n.ameora-delivery-card {\n    padding: 38px 32px;\n    background: #FFFFFF;\n    border: 1px solid #E8DED5;\n}\n\n.ameora-delivery-number {\n    display: block;\n    margin-bottom: 25px;\n    color: #B7894F;\n    font-size: 13px;\n    font-weight: 600;\n    letter-spacing: 1.5px;\n}\n\n.ameora-delivery-card p {\n    margin-bottom: 0;\n    font-size: 15px;\n}\n\n\n\/* CONTENT *\/\n\n.ameora-delivery-section {\n    display: grid;\n    grid-template-columns: 280px minmax(0, 1fr);\n    gap: 70px;\n    padding: 65px 0;\n    border-top: 1px solid #E8DED5;\n}\n\n.ameora-delivery-section-title .label {\n    display: block;\n    margin-bottom: 10px;\n    color: #B7894F;\n    font-size: 12px;\n    font-weight: 600;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n}\n\n.ameora-delivery-content p {\n    max-width: 760px;\n    margin-bottom: 18px;\n}\n\n.ameora-delivery-content ul {\n    margin: 22px 0 0;\n    padding-left: 22px;\n}\n\n.ameora-delivery-content li {\n    margin-bottom: 9px;\n}\n\n\n\/* INFO BOX *\/\n\n.ameora-delivery-note {\n    margin-top: 30px;\n    padding: 25px 28px;\n    background: #F3ECE4;\n    border-left: 3px solid #B7894F;\n}\n\n.ameora-delivery-note p {\n    margin: 0;\n    font-size: 14px;\n}\n\n\n\/* PROC\u00c9DURE *\/\n\n.ameora-return-steps {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 18px;\n    margin-top: 32px;\n}\n\n.ameora-return-step {\n    padding: 28px;\n    background: #F3ECE4;\n}\n\n.ameora-return-step span {\n    display: block;\n    margin-bottom: 14px;\n    color: #B7894F;\n    font-size: 12px;\n    font-weight: 600;\n    letter-spacing: 1px;\n}\n\n.ameora-return-step p {\n    margin-bottom: 0;\n    font-size: 14px;\n}\n\n\n\/* CTA *\/\n\n.ameora-delivery-cta {\n    margin-top: 75px;\n    padding: 70px 40px;\n    text-align: center;\n    background: #F3ECE4;\n}\n\n.ameora-delivery-cta h2 {\n    margin-bottom: 14px;\n}\n\n.ameora-delivery-cta p {\n    max-width: 650px;\n    margin: 0 auto 30px;\n}\n\n.ameora-delivery-button {\n    display: inline-block;\n    padding: 14px 28px;\n    background: #B7894F;\n    color: #FFFFFF !important;\n    font-size: 14px;\n    font-weight: 600;\n    line-height: 1;\n    text-transform: uppercase;\n    text-decoration: none !important;\n    border-radius: 2px;\n    transition: .2s ease;\n}\n\n.ameora-delivery-button:hover {\n    background: #2A2523;\n}\n\n\n\/* MOBILE *\/\n\n@media (max-width: 900px) {\n\n    .ameora-delivery {\n        padding: 50px 22px 70px;\n    }\n\n    .ameora-delivery h1 {\n        font-size: 40px;\n    }\n\n    .ameora-delivery h2 {\n        font-size: 33px;\n    }\n\n    .ameora-delivery-cards {\n        grid-template-columns: 1fr;\n        margin-bottom: 60px;\n    }\n\n    .ameora-delivery-section {\n        grid-template-columns: 1fr;\n        gap: 20px;\n        padding: 50px 0;\n    }\n\n    .ameora-return-steps {\n        grid-template-columns: 1fr;\n    }\n}\n\n@media (max-width: 540px) {\n\n    .ameora-delivery {\n        padding-left: 16px;\n        padding-right: 16px;\n    }\n\n    .ameora-delivery h1 {\n        font-size: 34px;\n    }\n\n    .ameora-delivery-cta {\n        padding: 50px 24px;\n    }\n}\n<\/style>\n\n\n<main class=\"ameora-delivery\">\n\n    <!-- INTRO -->\n\n    <section class=\"ameora-delivery-intro\">\n\n        <div class=\"ameora-delivery-eyebrow\">\n            Votre commande\n        <\/div>\n\n        <h1>Livraison &amp; retours<\/h1>\n\n        <p class=\"lead\">\n            Retrouvez les principales informations concernant\n            la pr\u00e9paration de votre commande, sa livraison\n            et les modalit\u00e9s de retour.\n        <\/p>\n\n    <\/section>\n\n\n    <!-- CARTES -->\n\n    <section class=\"ameora-delivery-cards\">\n\n        <article class=\"ameora-delivery-card\">\n\n            <span class=\"ameora-delivery-number\">01<\/span>\n\n            <h3>Pr\u00e9paration<\/h3>\n\n            <p>\n                Votre commande est pr\u00e9par\u00e9e avec soin avant son exp\u00e9dition.\n                Les informations disponibles vous sont communiqu\u00e9es\n                au cours du traitement de la commande.\n            <\/p>\n\n        <\/article>\n\n\n        <article class=\"ameora-delivery-card\">\n\n            <span class=\"ameora-delivery-number\">02<\/span>\n\n            <h3>Livraison<\/h3>\n\n            <p>\n                Les modes de livraison et leurs tarifs sont indiqu\u00e9s\n                lors de la commande en fonction de l\u2019adresse\n                de destination.\n            <\/p>\n\n        <\/article>\n\n\n        <article class=\"ameora-delivery-card\">\n\n            <span class=\"ameora-delivery-number\">03<\/span>\n\n            <h3>Retours<\/h3>\n\n            <p>\n                Vous disposez du d\u00e9lai l\u00e9gal applicable pour exercer\n                votre droit de r\u00e9tractation lorsque celui-ci s\u2019applique.\n            <\/p>\n\n        <\/article>\n\n    <\/section>\n\n\n    <!-- LIVRAISON -->\n\n    <section class=\"ameora-delivery-section\">\n\n        <div class=\"ameora-delivery-section-title\">\n\n            <span class=\"label\">\n                Livraison\n            <\/span>\n\n            <h2>Recevoir votre commande<\/h2>\n\n        <\/div>\n\n\n        <div class=\"ameora-delivery-content\">\n\n            <p>\n                Les options de livraison disponibles sont propos\u00e9es\n                au moment de la commande selon l\u2019adresse renseign\u00e9e.\n                Les tarifs correspondants sont affich\u00e9s avant validation\n                du paiement.\n            <\/p>\n\n            <p>\n                Lorsqu\u2019un num\u00e9ro de suivi est disponible,\n                celui-ci est communiqu\u00e9 apr\u00e8s l\u2019exp\u00e9dition\n                afin de vous permettre de suivre l\u2019acheminement\n                de votre colis.\n            <\/p>\n\n            <div class=\"ameora-delivery-note\">\n                <p>\n                    V\u00e9rifiez attentivement votre adresse de livraison\n                    avant de valider votre commande afin d\u2019\u00e9viter\n                    tout retard ou probl\u00e8me d\u2019acheminement.\n                <\/p>\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- COLIS -->\n\n    <section class=\"ameora-delivery-section\">\n\n        <div class=\"ameora-delivery-section-title\">\n\n            <span class=\"label\">\n                R\u00e9ception\n            <\/span>\n\n            <h2>Un probl\u00e8me avec votre colis ?<\/h2>\n\n        <\/div>\n\n\n        <div class=\"ameora-delivery-content\">\n\n            <p>\n                Si votre commande arrive endommag\u00e9e,\n                si un article est manquant ou si le produit re\u00e7u\n                ne correspond pas \u00e0 votre commande,\n                contactez-nous d\u00e8s que possible.\n            <\/p>\n\n            <p>\n                Pensez \u00e0 indiquer votre num\u00e9ro de commande\n                et \u00e0 d\u00e9crire pr\u00e9cis\u00e9ment le probl\u00e8me rencontr\u00e9.\n                Des photographies pourront \u00e9galement \u00eatre utiles\n                pour faciliter le traitement de votre demande.\n            <\/p>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- RETRACTATION -->\n\n    <section class=\"ameora-delivery-section\">\n\n        <div class=\"ameora-delivery-section-title\">\n\n            <span class=\"label\">\n                R\u00e9tractation\n            <\/span>\n\n            <h2>Vous avez chang\u00e9 d\u2019avis ?<\/h2>\n\n        <\/div>\n\n\n        <div class=\"ameora-delivery-content\">\n\n            <p>\n                Pour les achats \u00e0 distance concern\u00e9s par le droit\n                de r\u00e9tractation, vous disposez d\u2019un d\u00e9lai de\n                14 jours \u00e0 compter de la r\u00e9ception du bien\n                pour nous informer de votre d\u00e9cision.\n            <\/p>\n\n            <p>\n                Apr\u00e8s nous avoir inform\u00e9s de votre r\u00e9tractation,\n                le produit doit \u00eatre renvoy\u00e9 au plus tard\n                dans les 14 jours suivants.\n            <\/p>\n\n            <p>\n                Vous n\u2019avez pas \u00e0 justifier votre d\u00e9cision.\n                Le simple refus du colis ou son renvoi sans d\u00e9claration\n                pr\u00e9alable ne constitue toutefois pas \u00e0 lui seul\n                l\u2019exercice du droit de r\u00e9tractation.\n            <\/p>\n\n\n            <div class=\"ameora-return-steps\">\n\n                <div class=\"ameora-return-step\">\n                    <span>\u00c9TAPE 01<\/span>\n                    <p>\n                        Contactez-nous via le formulaire\n                        en indiquant votre num\u00e9ro de commande\n                        et votre souhait de vous r\u00e9tracter.\n                    <\/p>\n                <\/div>\n\n                <div class=\"ameora-return-step\">\n                    <span>\u00c9TAPE 02<\/span>\n                    <p>\n                        Attendez les informations n\u00e9cessaires\n                        concernant l\u2019adresse et les modalit\u00e9s\n                        de retour.\n                    <\/p>\n                <\/div>\n\n                <div class=\"ameora-return-step\">\n                    <span>\u00c9TAPE 03<\/span>\n                    <p>\n                        Emballez soigneusement le produit\n                        et conservez une preuve de son exp\u00e9dition.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- CONDITIONS -->\n\n    <section class=\"ameora-delivery-section\">\n\n        <div class=\"ameora-delivery-section-title\">\n\n            <span class=\"label\">\n                Conditions\n            <\/span>\n\n            <h2>\u00c9tat des articles retourn\u00e9s<\/h2>\n\n        <\/div>\n\n\n        <div class=\"ameora-delivery-content\">\n\n            <p>\n                Les articles retourn\u00e9s doivent \u00eatre manipul\u00e9s\n                avec soin. Le consommateur peut examiner le produit\n                comme il pourrait raisonnablement le faire en magasin.\n            <\/p>\n\n            <p>\n                Une d\u00e9pr\u00e9ciation r\u00e9sultant de manipulations allant\n                au-del\u00e0 de ce qui est n\u00e9cessaire pour \u00e9tablir\n                la nature, les caract\u00e9ristiques et le bon fonctionnement\n                du produit peut \u00eatre prise en compte.\n            <\/p>\n\n            <div class=\"ameora-delivery-note\">\n                <p>\n                    Certains biens peuvent \u00eatre exclus du droit l\u00e9gal\n                    de r\u00e9tractation, notamment lorsqu\u2019ils sont confectionn\u00e9s\n                    ou nettement personnalis\u00e9s selon les sp\u00e9cifications\n                    du consommateur.\n                <\/p>\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- FRAIS -->\n\n    <section class=\"ameora-delivery-section\">\n\n        <div class=\"ameora-delivery-section-title\">\n\n            <span class=\"label\">\n                Retour\n            <\/span>\n\n            <h2>Frais de retour<\/h2>\n\n        <\/div>\n\n\n        <div class=\"ameora-delivery-content\">\n\n            <p>\n                Sauf erreur de pr\u00e9paration, produit non conforme\n                ou prise en charge express\u00e9ment indiqu\u00e9e par Ameora,\n                les frais directs de retour restent \u00e0 la charge du client.\n            <\/p>\n\n            <p>\n                Pour \u00e9viter tout retour envoy\u00e9 \u00e0 une mauvaise adresse,\n                contactez-nous avant toute exp\u00e9dition.\n            <\/p>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- REMBOURSEMENT -->\n\n    <section class=\"ameora-delivery-section\">\n\n        <div class=\"ameora-delivery-section-title\">\n\n            <span class=\"label\">\n                Remboursement\n            <\/span>\n\n            <h2>Apr\u00e8s votre retour<\/h2>\n\n        <\/div>\n\n\n        <div class=\"ameora-delivery-content\">\n\n            <p>\n                En cas de r\u00e9tractation valable, les sommes concern\u00e9es\n                sont rembours\u00e9es conform\u00e9ment aux dispositions l\u00e9gales applicables.\n            <\/p>\n\n            <p>\n                Le remboursement peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration\n                des biens ou jusqu\u2019\u00e0 ce que vous fournissiez une preuve\n                de leur exp\u00e9dition, selon l\u2019\u00e9v\u00e9nement intervenant en premier.\n            <\/p>\n\n            <p>\n                Le remboursement est effectu\u00e9, sauf accord contraire,\n                au moyen du mode de paiement utilis\u00e9 lors de la commande.\n            <\/p>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- CTA -->\n\n    <section class=\"ameora-delivery-cta\">\n\n        <h2>Besoin d\u2019aide pour une commande ?<\/h2>\n\n        <p>\n            Contactez-nous en indiquant votre num\u00e9ro de commande\n            afin que nous puissions traiter votre demande rapidement.\n        <\/p>\n\n        <a\n            class=\"ameora-delivery-button\"\n            href=\"\/index.php\/contact\/\">\n            Nous contacter\n        <\/a>\n\n    <\/section>\n\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Votre commande Livraison &amp; retours Retrouvez les principales informations concernant la pr\u00e9paration de votre commande, sa livraison et les modalit\u00e9s de retour. 01 Pr\u00e9paration Votre commande est pr\u00e9par\u00e9e avec soin avant son exp\u00e9dition. Les informations disponibles vous sont communiqu\u00e9es au cours du traitement de la commande. 02 Livraison Les modes de livraison et leurs tarifs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7},"has_hero_section":"disabled"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison &amp; retours - Ameora<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ameora.fr\/index.php\/livraison-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraison &amp; retours - Ameora\" \/>\n<meta property=\"og:description\" content=\"Votre commande Livraison &amp; retours Retrouvez les principales informations concernant la pr\u00e9paration de votre commande, sa livraison et les modalit\u00e9s de retour. 01 Pr\u00e9paration Votre commande est pr\u00e9par\u00e9e avec soin avant son exp\u00e9dition. 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